JWI 550: Operations Management Course Guide ©2015 Strayer University.

JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 1 of 19 COURSE DESCRIPTION Whether you’re running a restaurant or a bank, business comes down to the efficient delivery of highquality goods and services to the customer. To get things done, you need a laser-like focus on operations. This course explores such topics as process mapping, capacity analysis, operations design, quality improvement, inventory and supply chain management, Six Sigma and lean operations techniques, forecasting and planning, and sustainability. INSTRUCTIONAL MATERIALS Required Resources Heizer, J. & Render, B. (2014). Operations management ( 11th ed.). Upper Saddle River, New Jersey: Prentice Hall Welch, J. (2005). Winning. New York, NY: HarperCollins Publishers, Inc. Cases and articles are provided within the course. COURSE LEARNING OUTCOMES 1. Describe how operations management can strategically create a competitive advantage within an industry. 2. Identify process strategies and process types and explain their significance. 3. Analyze process flows, process capacity, and time performance in order to calculate process economics and recommend improvements. 4. Explain the impact of TPS and Lean on operations management. 5. Explain the impact of Six Sigma on operations management. 6. Explain the strategic importance of product design in operations management. 7. Describe the role of inventory and supply chain management strategies in operations management. 8. Describe how outsourcing supports overall strategy. 9. Apply operations management strategies to increase competitive advantage. 10. Describe how the bullwhip effect can influence supply chain functions. 11. Use technology and information resources to research issues in operations management. 12. Write clearly and concisely about operations management using proper writing mechanics. JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 2 of 19 CONTACT INFORMATION FOR PROBLEMS OR ISSUES • Have a curriculum-related question? Contact your instructor for assistance. • Have a technology-related question? Contact JWMI Tech Support at (888) 596-5964 x3 or techsupport@jwmi.com. • Have a student services-related question? Contact Student Services at (703) 561-2128 or stusupport@jwmi.com. JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 3 of 19 WEEKLY COURSE SCHEDULE This 4.5 credit-hour Masters-level course is designed with the goal of having each student spend 10-15 hours (13.5 hours on average) in weekly work. This includes preparation, activities, discussions, and assignments; live or online; individual or in groups. Week Preparation, Activities, and Evaluation 1 Introduction to Operations Management Preparation  Introduction to the OM Course Project: OM as a Competitive Advantage in Your Organization  Readings − Heizer & Render, Chapter 1: Operations and Productivity − Heizer & Render, Chapter 2: Operations Strategy in a Global Environment  Media − Video: Jack Welch, “What is Operations Management?” Activities  Introductions  Lecture  Discussion: Operations as Strategy  Learning Journal Evaluation  None JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 4 of 19 Week Preparation, Activities, and Evaluation 2 Process Strategy and Types of Processes Preparation  Readings − Heizer & Render, Chapter 7: Process Strategy − Garvin, “Types of Processes”  Media − Video: Jack Welch, “OM as a Competitive Advantage” Activities  Lecture  Discussion: Types of Processes  Learning Journal Evaluation • None 3 Mapping and Analyzing Process Flows Preparation  Readings − Heizer & Render, Chapter 7s: Capacity and Constraint Management − Grey & Leonard, “Process Fundamentals” − Landel & Snyder, “Business Process Mapping” − Landel & Snyder, “Business Process Mapping: The Darden School Mailroom”  Media − Video: Jack Welch, “Getting Voices” Activities  Lecture  Discussion: Develop and Analyze Process Maps  Learning Journal Evaluation  None JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 5 of 19 Week Preparation, Activities, and Evaluation 4 Lean Operations Preparation  Readings − Heizer & Render, Chapter 16: JIT, TPS, and Lean Operations − Swank, “The Lean Service Machine” − Netland & Ferdows, ”What to Expect from a Corporate Lean Program” − Spear & Bowen, “Decoding the DNA of the Toyota Production System” (HBR OnPoint Enhanced Edition, Hardpont, Jan 2006) − HBR Case Study, “Implementing LEAN Operations at Caesars Casinos”  Media − Video: Jack Welch, “Getting Voices” Activities  Lecture  Discussion: Lean Operations in Your Organization  Learning Journal Evaluation  Assignment 1: Caesars Casinos Case Study (Weight: 20%) JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 6 of 19 Week Preparation, Activities, and Evaluation 5 Quality and Six Sigma Preparation  Readings − Heizer & Render, Chapter 6: Managing Quality − Welch, Chapter 15: Six Sigma − Welch, “Six Sigma Shotgun” − Bottome & Chua, “Genentech Error Proofs Its Batch Records” − McDonald, “Using Lean Six Sigma to Improve Hospital Based, Outpatient Imaging Satisfaction” − Riley, Kovach and Carden, “Developing a Policies and Procedures Manual for a Consumer Lending Department: A Design for Six Sigma Case Study”  Media − Video: Jack Welch, “Six Sigma” Activities  Lecture  Discussion: Applying Six Sigma  Learning Journal Evaluation  OM Course Project Outline due -1 page (Weight 3%) 6 Product Design Preparation  Readings − Heizer & Render, Chapter 5: Design of Goods and Services − Brown, “Design Thinking” − Bettencourt & Bettencourt, “Innovating On the Cheap” Activities  Lecture  Discussion: Product Design in Operations Management  Learning Journal Evaluation  None JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 7 of 19 Week Preparation, Activities, and Evaluation 7 Inventory & Supply Chain Management Preparation  Readings − Heizer & Render, Chapter 11: Supply Chain Management − Heizer & Render, Chapter 12: Inventory Management − Narayanan & Raman, “Aligning Incentives in Supply Chains” − Chopra & Lariviere, “Managing Service Inventory to Improve Performance” − HBR Case Study, “Domino’s Pizza” Activities  Lecture  Discussion: Inventory and Supply Chain Management in Your Organization  Learning Journal Evaluation  Assignment 2: Domino’s case study (Weight: 20%) 8 Outsourcing Preparation  Readings − Ricart & Adegbesan, “The Offshoring of High-Value Services and the Globalization of Capability Sourcing” − Pearce, “Why domestic outsourcing is leading America’s reemergence in global manufacturing”  Media − Video: Jack Welch “Outsourcing” Activities  Lecture  Discussion: The Value of Outsourcing  Learning Journal Evaluation  None JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 8 of 19 Week Preparation, Activities, and Evaluation 9 Application of Operations Management for Competitive Advantage Preparation  Media − Video: MegaFactories Guinness Beer or MegaFactories Rolls Royce (National Geographic YouTube Channel) Activities  Lecture  Discussion: MegaFactories Video  Learning Journal Evaluation  OM Course Project: OM as a Competitive Advantage in Your Organization due (Weight: 25%) 10 Supply Chain Simulation Preparation • Readings: − Lee, Padmanabhan & Whang, “The Bullwhip Effect in Supply Chains”  Media − Video: Jack Welch, “Impact of the Internet” − Video: Jack Welch, “Cultural Impacts on OM” − Video: Jack Welch, “Operations in Tough Times”  Other − Root Beer Game: You will participate in the Root Beer Game. You will receive information from your instructor about your role. Activities  Lecture  Discussion: Root Beer Game  Learning Journal: Your Learning Inventory Evaluation  None 11 Activities  Learning Journal JWI 550: Operations Management Course Guide ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 9 of 19 GRADING SCALE – GRADUATE Assignment % of Grade Assignment 1: Caesars Casinos Case Study 20% Assignment 2: Dominos Pizza Case Study 20% OM Course Project Outline 3% OM Course Project: OM as a Competitive Advantage in Your Organization 22% Participation: Discussions 30% Participation: Learning Journal 5% Total 100% JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 10 of 19 Assignment 1: Case Study – Caesars Casinos Due Week 4, Day 7 (Weight: 20%) Lean operations are used to improve processes in a wide variety of industries, not just manufacturing. Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and provide better customer service. As a result, improved operations are positively impacting the bottom line. For this assignment, you’ll read and analyze a case study about a Lean implementation at Caesars Casinos. Then, you’ll write a 6-8 page paper that describes how challenges were handled during the process, your own proposal for a similar kaizen event, and your recommendation for a Lean implementation. Answer the following questions about the Caesars Casinos case study: 1. Describe two challenges that Caesars experienced during the Lean implementation process. What actions were taken to overcome each challenge? Were they effective? 2. Assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations. • What KPIs (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance? Explain your choice of KPIs. • Develop a detailed agenda for this kaizen event. Your agenda should outline the event’s activities, timing, duration, and Lean tools. Explain your rationale for each agenda item. 3. At the end of the case study, Caesars’ SVP/GM Brad Hirsch is faced with a choice between two process improvement approaches, expert-driven or employee-centered. • What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunica? • Which approach would you recommend for the Metropolis facility, and why? Your assignment must follow these formatting requirements: • Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 11 of 19 Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria. Weight: 20% Assignment 1: Case Study – Caesars Casinos Criteria Unsatisfactory Low Pass Pass High Pass Honors 1. Describe two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Weight: 20% Did not submit or incompletely described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Partially described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Satisfactorily described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Completely described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Exemplarily described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. 2. Develop KPIs and a detailed agenda, including a supporting rationale, for a kaizen event. Weight: 35% Did not submit or incompletely developed KPIs and a detailed agenda, including a supporting rationale, for a kaizen event. Partially developed KPIs and a detailed agenda, including a supporting rationale, for a kaizen event. Satisfactorily developed KPIs and a detailed agenda, including a supporting rationale, for a kaizen event. Completely developed KPIs and a detailed agenda, including a supporting rationale, for a kaizen event. Exemplarily developed KPIs and a detailed agenda, including a supporting rationale, for a kaizen event. 3. Describe the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Weight: 35% Did not submit or incompletely described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Partially described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Satisfactorily described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Completely described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Exemplarily described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 12 of 19 Weight: 20% Assignment 1: Case Study – Caesars Casinos Criteria Unsatisfactory Low Pass Pass High Pass Honors 4. Clarity, logic, and writing mechanics. Weight: 10% Multiple mechanical errors; much of the text is difficult to understand or the text does not flow; fails to follow formatting instructions. Several mechanical errors make parts of the text difficult for the reader to understand; the text does not flow; the discussion fails to justify conclusions and assertions. Partially applied concepts from across the course. More than a few mechanical errors; text flows but lacks conciseness or clarity; assertions and conclusions are generally justified and explained. Few mechanical errors; text flows and concisely and clearly expresses the student’s position in a manner that rationally and logically develops the topics. None to limited minor mechanical errors; text flows and concisely, clearly, and exemplarily expresses the student’s position in a manner that rationally and logically develops the topics. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 13 of 19 Assignment 2: Case Study – Domino’s Due Week 7, Day 7 (Weight: 20%) Supply chain management enables companies to work with suppliers to obtain materials needed to produce their own goods and services. Effectively managing supply chains helps companies streamline processes, cut costs, and maximize profits. For this assignment, you’ll read and analyze a case study about Domino’s supply chain management. In a 6-8 page paper, you’ll identify how Domino’s uses its supply chain to gain a competitive advantage. You’ll examine how the supply chain creates value and how it is impacted when a company changes it focus. Lastly, you’ll provide a recommendation on whether Domino’s should apply its U.S. supply chain model to an expanding international operation. Answer the following questions about the Domino’s case study: 1. Describe how Domino’s supply chain creates value to provide a competitive advantage. 2. What did increased transparency do for Domino’s? Were the risks worthwhile? 3. How did the centralized supply chain model enable Domino’s to roll out new pizza recipes in the U.S.? 4. Should John Macksood apply Domino’s domestic supply chain model to its expanding international operations? Explain and justify your recommendation, including its financial impact. Your assignment must follow these formatting requirements: • Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length. Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 14 of 19 Weight: 20% Assignment 2: Case Study – Domino’s Criteria Unsatisfactory Low Pass Pass High Pass Honors 1. Describe how Domino’s supply chain creates value to provide a competitive advantage. Weight: 20% Did not submit or incompletely described how Domino’s supply chain creates value to provide a competitive advantage. Partially described how Domino’s supply chain creates value to provide a competitive advantage. Satisfactorily described how Domino’s supply chain creates value to provide a competitive advantage. Completely described how Domino’s supply chain creates value to provide a competitive advantage. Exemplarily described how Domino’s supply chain creates value to provide a competitive advantage. 2. Explain how increased transparency impacted Domino’s, and if the risks were worthwhile. Weight: 20% Did not submit or incompletely explained how increased transparency impacted Domino’s, and if the risks were worthwhile. Partially explained how increased transparency impacted Domino’s, and if the risks were worthwhile. Satisfactorily explained how increased transparency impacted Domino’s, and if the risks were worthwhile. Completely explained how increased transparency impacted Domino’s, and if the risks were worthwhile. Exemplarily explained how increased transparency impacted Domino’s, and if the risks were worthwhile. 3. Explain how the centralized supply chain model enabled Domino’s to roll out new pizza recipes in the U.S. Weight: 25% Did not submit or incompletely explained how the centralized supply chain model enabled Domino’s to roll out new pizza recipes in the U.S. Partially explained how the centralized supply chain model enabled Domino’s to roll out new pizza recipes in the U.S. Satisfactorily explained how the centralized supply chain model enabled Domino’s to roll out new pizza recipes in the U.S. Completely explained how the centralized supply chain model enabled Domino’s to roll out new pizza recipes in the U.S. Exemplarily explained how the centralized supply chain model enabled Domino’s to roll out new pizza recipes in the U.S. 4. Recommend and justify whether or not the Domino’s domestic supply chain model should be applied internationally. Weight: 25% Did not submit or incompletely recommended and justified whether or not the Domino’s domestic supply chain model should be applied internationally. Partially recommended and justified whether or not the Domino’s domestic supply chain model should be applied internationally. Satisfactorily recommended and justified whether or not the Domino’s domestic supply chain model should be applied internationally. Completely recommended and justified whether or not the Domino’s domestic supply chain model should be applied internationally. Exemplarily recommended and justified whether or not the Domino’s domestic supply chain model should be applied internationally. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 15 of 19 Weight: 20% Assignment 2: Case Study – Domino’s Criteria Unsatisfactory Low Pass Pass High Pass Honors 5. Clarity, logic, and writing mechanics. Weight: 10% Multiple mechanical errors; much of the text is difficult to understand or the text does not flow; fails to follow formatting instructions. Several mechanical errors make parts of the text difficult for the reader to understand; the text does not flow; the discussion fails to justify conclusions and assertions. Partially applied concepts from across the course. More than a few mechanical errors; text flows but lacks conciseness or clarity; assertions and conclusions are generally justified and explained. Few mechanical errors; text flows and concisely and clearly expresses the student’s position in a manner that rationally and logically develops the topics. None to limited minor mechanical errors; text flows and concisely, clearly, and exemplarily expresses the student’s position in a manner that rationally and logically develops the topics. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 16 of 19 OM Course Project: OM as a Competitive Advantage in Your Organization Due Week 9, Day 7 (Weight: 25%) This project will help you synthesize and apply what you have learned in the Operations Management course to your organization. Keep in mind you will analyze your organization from a leadership perspective. You will assess your organization through a competitive priority lens and evaluate the ten OM decision areas and key processes to develop actionable recommendations to increase your company’s competitive advantage. This should be a 7-9 page paper. Choose an organization (current or past) and complete the following: 1. Describe the operations and key processes of your organization. Describe current-state processes using the following business process maps: • SIPOC, and • Detailed process flowchart, swim-lane process map, or value-stream map 2. Describe the competitive priorities of your organization and the product-process strategies used. As a result, what are the key tasks that senior management should focus on doing especially well? o Hint: Compete on differentiation, cost and/or response? Process focus, repetitive focus, product focus, or mass customization focus? 3. Refer to the Ten Strategic OM Decisions (page 8, Heizer & Render): 1. Design of goods and services 2. Managing quality 3. Process and capacity design 4. Location strategy 5. Layout strategy 6. Human resources and job design 7. Supply-chain management 8. Inventory management 9. Scheduling 10. Maintenance Describe how each of the ten OM decision areas is currently addressed. • 3 – 5 sentences/bullets for each area Evaluate the decisions made in each of the ten OM decision areas: • Do they align with the organization’s competitive priorities and product-process strategies? Explain why or why not. 4. What specific, actionable recommendations would you present to your company’s senior management to improve operations for competitive advantage? Provide a rationale for all recommendations, and consider the following hints: • Would you present any changes to competitive priorities and/or product-process strategies? • How would you address any of the ten OM decisions differently? JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 17 of 19 • Would you change any processes? Highlight any changes and include a future state process map. • What is the timeline for your recommended actions? Your assignment must follow these formatting requirements: • Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions. • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length. Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria. JWI 550: Operations Management Academic Submissions and Evaluations ©2015 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed, in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. JWMI 550 Course Guide – Fall 2015 Page 18 of 19 Weight: 25% OM Course Project: OM as a Competitive Advantage in Your Organization Criteria Unsatisfactory Low Pass Pass High Pass Honors 1. Describe the operations and key processes of your organization. Weight: 20% Did not submit or incompletely described the operations and key processes of the organization. Partially described the operations and key processes of the organization. Satisfactorily described the operations and key processes of the organization. Completely described the operations and key processes of the organization. Exemplarily described the operations and key processes of the organization . 2. Describe the competitive priorities, current product-process strategies, and key management tasks of your organization. Weight: 20% Did not submit or incompletely described the competitive priorities, current product-process strategies, and key management tasks of the organization. Partially described the competitive priorities, current product-process strategies, and key management tasks of the organization. Satisfactorily described the competitive priorities, current product-process strategies, and key management tasks of the organization. Completely described the competitive priorities, current productprocess strategies, and key management tasks of the organization. Exemplarily described the co